Terms and Conditions

Blue Root Jewels

Welcome to Blue Root Jewels (“we”, “our”, “us”). By accessing or using our website https://bluerootjewels.com/, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

If you do not agree with these terms, please do not use our website.

1. General Information

This website is owned and operated by Blue Root Jewels. Throughout the site, the terms “we”, “us” and “our” refer to Blue Root Jewels.

By visiting our site and/or purchasing from us, you engage our “Services” and agree to be bound by the following terms.

We reserve the right to update, change or replace any part of these Terms & Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.

3. Products & Descriptions

We strive to ensure that all product descriptions, images, pricing, and details are accurate at the time of publishing.

However:

• Jewellery images may slightly vary due to lighting, screen settings, or handcrafted manoeuvrings.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time.
• We may modify or discontinue products without notice.

4. Pricing & Payments

• All prices are displayed in {Insert Currency}.
• Prices are subject to change without prior notice.
• We reserve the right to cancel orders if pricing errors occur.

Payments must be made through our approved payment gateways. By placing an order, you confirm that:

• The payment details provided are accurate.
• You are authorized to use the selected payment method.

5. Orders & Acceptance

After placing an order:

• You will receive an order confirmation email.
• This confirmation does not guarantee acceptance.
• We reserve the right to refuse or cancel any order due to stock issues, payment problems, or suspected fraud.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location and courier services.

Blue Root Jewels is not responsible for:

• Delays caused by courier companies
• Customs clearance delays
• Inaccurate shipping details provided by the customer

Shipping charges (if applicable) will be clearly displayed at checkout.

7. Returns & Refunds

Our Returns & Refund Policy applies to all purchases. Please review our Refund & Returns Policy page for full details.

8. Intellectual Property

All content on this website including:

• Logos
• Product images
• Text
• Graphics
• Designs
• Website layout

are the property of Blue Root Jewels and may not be copied, reproduced, or distributed without written permission.

9. User Conduct

You agree not to:

• Use our website for unlawful purposes
• Transmit harmful code or viruses
• Attempt unauthorized access to our systems
• Provide false or misleading information

Violation of these terms may result in termination of access.

10. Limitations of Liability

Blue Root Jewels shall not be liable for:

• Indirect or incidental damages
• Loss of profits or data
• Damages arising from misuse of products

All jewelry should be used and worn responsibly.

11. Warranty Disclaimer

All products are provided “as is” without warranties of any kind, except as required by applicable law.

We can not guarantee uninterrupted or error-free website access.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of {Insert Country}.

Any disputes arising shall be subject to the jurisdiction of the courts in {Insert Country}.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Blue Root Jewels
Email: info@bluerootjewels.com
Website: https://bluerootjewels.com/

15. International Taxes & Duties

International customers are responsible for any customs duties, VAT, import taxes, or additional surcharges imposed by their destination country.

Blue Root Jewels does not collect or control these charges.

We strongly recommend that customers check with their local customs authorities before placing an order to understand potential import costs.

Any delays caused by customs clearance are beyond our control.

16. Shipping & Insurance Policy

All Blue Root Jewels shipments are fully insured and securely packaged to prevent damage during transit.

We offer two reliable international shipping options:

• EMS International Shipping
  Shipped via EMS Postal Service (door-to-door, fully insured).
  Estimated delivery time: 10–14 business days
  Shipping charge: USD $100
• FedEx Express Shipping
  Shipped via FedEx Express (door-to-door, fully insured).
  Estimated delivery time: 5–7 business days
  Shipping charge: USD $200

All shipments include full insurance coverage and secure professional packaging to ensure your gemstones arrive safely.

17. Payment Methods

Payments for loose gemstones and custom-made Jewellery are accepted via:

• Bank-to-bank wire transfer

Upon order confirmation:

• Official company bank details will be provided.
• A formal invoice will be emailed to the customer.
• The transaction must include the order reference number.

Orders will be processed only after full payment confirmation.

All bank charges are the responsibility of the customer.

18. Product Information & Accuracy

We strive to present gemstones and Jewellery as accurately as possible.

• Photos and videos are taken in natural daylight without filters or artificial color enhancement.
• Slight color variations may occur due to screen settings or lighting differences.
• Dimensions, weights, and specifications are approximate but measured with professional precision.

If you require additional photos, videos, or gemologist consultation, you may contact us prior to purchase.

19. Certification & Reports

Certification from recognized gemological laboratories (such as GIA, GRS, AIGS, or similar institutions) may be arranged upon request for an additional fee.

Certification processing engagements may extend delivery timelines.

20. Advisory Services

Blue Root Jewels may offer gemstone advisory consultations via online communication platforms.

Such consultations are provided for informational purposes only and do not constitute financial or investment advice.

21. High-Value Purchases

For high-value transactions, Blue Root Jewels may:

• Require identity verification
• Conduct additional payment verification
• Apply enhanced security shipping procedures

This is to protect both the customer and the company from fraud and loss.

22. Order Cancellation

Once payment has been confirmed and shipment arranged, orders cannot be cancelled.

Custom-made jewelry orders cannot be cancelled once production has started.